The designs of the palings on Rapier Products Fence Palings web site are protected by Intellectual Property Rights and are registered designs.
They cannot be copied without the express permission of Rapier. Action will be taken, against any party who utilises the designs for whatever purpose, to uphold these rights.
We will confirm receipt of your order with an approximate date for delivery after the cheque has been cleared. It is from this confirmation date that the 21 working days will be calculated. When your order has been manufactured, and the expedition company has provided the date for delivery, you will be informed. Should the date not be convenient then you must contact the delivery company direct.
Please make sure that you, or someone else, is available to sign for/accept delivery as we always require a signed delivery receipt. No signature; and it will be returned. In which case there could be a further charge for delivery on a new date.
While we quote up to 21 working days from the date of acceptance of order, for delivery, there may be circumstances beyond our control when we cannot meet this date. In this case we will contact you and explain the situation. You will have the right to your money back or wait longer for the delivery.
We take care in the manufacturing process and carefully examine all goods prior to distribution. Therefore in the unlikely event of a problem with the product, or the goods are faulty, then apply directly to us. It is imperative that orders should be carefully inspected immediately on delivery and any problems reported, in writing, to us within seven days of receipt of the goods. No complaint outside of seven days, following the delivery date, will be considered.
All returned goods must be in, or accompanied by, their original packaging and in their damaged condition. You are responsible for the return carriage charge of faulty items. Depending on the situation, in respect of the incorrect or faulty goods we will either replace them or provide a refund. Damaged goods are the responsibility of the delivery company.
If the items are not delivered on the date stated, or received damaged, it should be reported to the delivery company. NOT Rapier Products Ltd. We cannot accept any liability in respect of damage caused by the way in which the delivery company has handled your order. Your recourse for that is with directly with the carrier. Please note, we do not offer compensation for goods damaged in transit.
While we ask for payment with order, you can be assured that any mistakes we may have made, or quality issues, we will try to rectify to the satisfaction of both parties.
Please remember. Your order is made specifically for you which is why we quote up to 21 working days from acceptance of your order to delivery.
To ensure total repeatability of design all the paling shapes are cut on a computer controlled laser or routing machine. Because we make to order there is a minimum on line order of 5m length. Should you require less please email us and we will respond with a quotation.
Please note that some internal angles on the paling heads may have a small radius due to the technicalities of machining.
The wood finish shown on the examples in these pages is computer enhanced and included to give an indication of picket fence design possibilities
Should you require a special design, or change in a design, we can assist you. But it could take longer as it would involve design creation and obtaining your approval to ensure that all is correct prior to manufacture. We will do our best to produce it for you at the most competitive cost.
While we ask for your personal details please be assured that they will NOT be shared with any third party or used for any purpose other than contacting you.
Please be assured that if you have any comment to make on our service, good or bad, we encourage you to inform us by email. We will respond as soon as practically possible. Only by that method can we provide an even better service.
Please be advised that we cannot accept returns from over ordering.
When palings are packed in 1 metre ‘sets’ delivery charges are specified in relation to the number of ‘1 metre’ sets
When you place an order for fence palings with Rapier Products Ltd you agree to accept the following Terms and Conditions:
- Every effort is taken to ensure that the information contained within the web site is correct and up-to-date.
- We are not responsible for this site's accuracy or the reliability of the access to this site.
- We will not assume responsibility for the contents of any other web sites to which this site may have links.
- All prices quoted throughout this web site are in British pounds sterling (£). Excluding VAT as prevailing at that time.
- All orders are accepted at the sole discretion of Rapier Products Ltd and are subject to your credit or account card being authorised for the transaction.
- When purchasing fence panels from Rapier Products Ltd we assume that the person placing the order is over the age of 18.
- Rapier Products Ltd reserves the right to make changes to this website and these terms as they see fit.
- These conditions are governed by English law. English courts will resolve any disputes.
The above is in addition to UK Selling Regulations 2000 under which you have the right to a refund within 7 days of receipt of goods. Your statutory rights remain unaffected
The copyright in regard to the information, content and material contained in this site, together with the design of the web site design, which incorporate its text and graphics, and their selection and arrangement, and all software compilations belong to Rapier Products Ltd.
While you may view or print specific pages from the web site these must be for your own personal use, except the PDF literature leaflet which you may distribute freely with your contact name stamp upon it.
You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this site without the permission of Rapier Products Ltd. Should you wish to copy any part of the site please contact Rapier Products Ltd.
All logos, trademarks and registered trademarks used throughout the site remain the property of Rapier Products Ltd